2 Kinds Of Brand-Building For PTs: One Kind Burns Cash While The Other Delivers A Steady Stream Of New Patients.

Which do you prefer?

The topic of brand-building comes up in almost every conversation we have with prospects and clients. How to do it, how much to spend, and what kind of results to expect. Today’s feature shares our  perspective on branding for physical therapists and other health care businesses. Thanks for reading, and let us know what you think.

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Brand-Building That Burns Cash

Nothing gets me more frustrated than to sit and listen to an “expert” brand-builder spout off about how to build a healthcare brand with a unique logo, tagline, eye-catching graphic design, and even a cute little jingle. “Give me your tired brochures, your website, your ads, and we’ll be more creative; We’ll build you an effective BRAND. Your practice will grow and thrive, like MAGIC. See, look here at our portfolio of beautiful logos and website home pages. Look at all the raving reviews from our 1 million clients. That can be YOU. Just open your arms for a comforting embrace, empty your wallet, and 6-12 months later SHAZAM, you’ll be rich!”

I know that’s a bit over the top, but I’ve heard many very polished marketing and advertising consultants recommend strategic “branding campaigns” just like that. These “Mad Men” rely on creativity and repetition. For PTs this type of strategic philosophy is a really bad idea, and that’s why most physical therapy providers draw the conclusion that marketing is not for them.

Since most of what we all see and recognize as marketing and advertising is the product of creative brand-builder campaigns like the Aflac Duck, Budweiser Frogs, the Geico Gekko, and the E-Trade Baby, we all draw the conclusion that this must be the best way to build an effective brand. But there is a more effective and MUCH cheaper way to go.. PT Brand Building That Produces
A Steady Stream Of Patients

Effective and affordable health care marketing is very different from creative brand-building. Health care marketing should build your brand by educating people about diagnosis, treatment, and how to choose the best provider. While your prospects are being educated, they also get to know your brand.

For example, if you are a physical therapist with special experience and expertise for helping people with a certain condition, do you think your brand is made stronger by offering educational content that includes appealing offers for helpful tools and support, OR placing ads with your picture, logo, and a menu board of services? The menu board approach is certainly easier (and that’s why ad reps and agencies recommend them), but it’s not the best way to build the brand. It takes more work to prepare educational content.

Good healthcare marketing looks very different from what we all recognize as ad agency brand-building. There is only one strategy for good healthcare marketing that is affordable and efficient, and we like to call it the “Cliffs Notes” strategy.

In the Cliffs Notes strategy, you take your specialized knowledge and create content that summarizes how you do what you do to provide an expected result, like restoring function and reducing pain, AND offer ways to learn more without actually booking an appointment.

If you’re good at what you do, the Cliffs Notes strategy will build your brand systematically, within your budget. Instead of throwing cash at a “creative” branding problem, you’ll do better to develop engaging educational content which includes a variety of ways to learn more or take the next step in your sales process.

Want to see a complete “Cliffs Notes” strategic marketing system ready to use in your clinic? Sign up for a 60 minute live demo here.

 

Is $895 per month a good investment for guaranteed* double-digit growth in your PT practice?

 

Answer: Yes, read on. No, Click away.

 

 iStock_000005289966XSmallHow We Help Physical Therapy Businesses Grow…

 

The PT Referral Machine (PTRM) is absolutely, the most complete and affordable marketing resource available for PT businesses, big and small. If you are good at what you do, PTRM sets you on a path for double-digit growth in as little as 60 days – guaranteed.*

You need effective marketing, plain and simple. What you don’t need is more “how to” advice from consultants who charge thousands for seminars, workshops, and other traditional agency services. Consultants and seminars can look appealing because you want to learn how to be a better marketer and try and handle the job yourself. But for most PT practices handling the marketing in-house is usually a really bad idea. It’s just too expensive to hire a trained marketing professional, and then they need to outsource most of what you need anyway. Is finding an Industry Solution a better idea? We think so…

So stop banging your head against the wall. There is no need to waste your time struggling with marketing anymore…

Get Your Complete Physical Therapy Marketing Department – A Senior Executive With Support Staff And A Proven Track Record For Results For As Little As $895 A Month.

Services Include: See all this and more on a 60 minute Strategy Session.
•    Strategic Planning
•    Custom Website
•    Search Engine Optimization
•    New Patient Email and appointment confirmations
•    Blog
•    Internet and social media
•    Patient information materials
•    Physician materials
•    Event promotion and materials (seminars, workshops, in-services, open houses, grand openings)
•    Receptionist training and scripting
•    Direct mail programs
•    Results tracking
•    Agency services
-    Graphic design
-    Copy writing
-    Media analysis, purchasing, and discounted printing services

*Before ordering your service, sales targets will be set. When we proceed with implementation and you do not meet the agreed sales projections, we will credit or refund 60 days of service.

What Is PT Referral Machine?

PT Referral Machine is a complete resource for planning and executing Fortune 500-Style health care marketing systems on a small business budget.
See our programs and pricing here.

Looking for a complete turnkey marketing solution for your website or other special ailment treatment program? Call David directly at 774-255-1125 to learn more and discuss your unique requirements.

Have general questions about our PT marketing industry solution?
Visit our FAQ page.

Sincerely,

 
David C. Steinberg & Trent Wehrhahn
The PT Referral Machine.

 

 

For those clients who are looking for new ways to use their patient education guides, we have created a new letter series with targeted promotional offers. The letters are sent out as cover note with the Guides, and the promotional offer cards are included. You personalize and print the letters on demand,  insert the Guides with promo cards. PTRM subscribers have access to these new concepts now. For more information, send an email to info@PTreferralMachine.com.

Website strategy first – then design

Simple Principles Help Make Your Physical Therapy and Health Care Website  The Hub Of  A Patient-Generating Marketing System, Not Just An Online Business Card

Website and internet management decisions grow more and more important for physical therapy and health care practitioners every day. Gone are the days when a provider could get by with a cheap $39 a month website, a picture or two, contact information, and an About Us page. Instead, websites have become the hub for strategic “want or need to know” information about your marketplace that drives consumer choice and influences referral patterns.

Yet while the push to the internet accelerates, we still see large numbers of providers struggle, postpone, and bungle even the most basic website decisions. Why? Perhaps the simple answer is confusion over what to expect from the website and how to sort out all the choices. Once you know what to expect, you can place a value on the site based on the potential impact on your business. With a sense of value in mind the job of sorting out your options should be straightforward.

What To Expect From Your Website –
From The Marketplace To The Backend

In The Marketplace

Think of your website in the marketplace in two categories: Services and Referral Generation.

Services
Your website should provide services that improve the customer experience and ease of doing business. Don’t narrow your thinking about functionality to just “branding” or displaying basic service and contact information. Obviously, the low cost, high speed, large informational-transactional capacity, and extensive reach of the internet make it ideal for virtually all a practitioner’s business functions with the exception of delivering physical goods and services.

As the use of most computing and internet technologies continue to converge on mobile devices, the delivery of all “soft” products and services will converge as well. Patient intake forms, scheduling, appointment reminders, and online payments through mobile devices are all simple examples.  Start with the simple basics like online appointment forms, and get your business services online now, don’t wait.

Referral Generation
Referral generation flows from great content. Great content is a traffic generator: Search engines are smart enough to find and rank it, and visitors are engaged enough to stick on your site rather than bounce around exploring other search results.

Great content facilitates the visitor’s decision making process by providing information about diagnosis and treatment options, and then helping them understand how to choose the best provider. Each visitor wants the best care available, not the second best, and usually has no idea how to find it or even what to ask. Good strategic content avoids self-serving platitudes like “most experience” and “caring about you.” Instead, it provides checklists, reports, and other offers for more information that educates the visitor to a point where they draw the conclusion you are the best choice. And, if they can “click here” to chat now, register for an event, refer a friend, request a complimentary consultation, or request an appointment – just the basics, but that’s a GOOD start for an engaging site.

The Back End

Planning & Design
Ninety-nine out of one-hundred people reading this article should not expect (or even attempt) to build, maintain, host, or manage their internet presence themselves. Despite the TV commercials promoting “click-click” and you are done, this is a really bad idea. Most likely, the site will not meet your needs, and you will pull your hair out trying to keep up with the call to maintain it, or worse yet, not be able to publish it without many important pages missing, “under construction,” or just looking awful. Yes, great website building tools exist, but you still need extensive training, expertise, and LOTS of time to work with them.

That being said, even though you shouldn’t be producing your site, you do need to understand enough about the platform choices so you know what to expect for support, development, and maintenance. Avoid proprietary technologies where the website can’t be purchased and moved should you need to do so. To protect your investment, choose a widely supported open source platform with a large community of independent developers who can step in at any time.

Strategic Content
Understand that there is a big difference between the website design and the CONTENT. The most common mistake you can make is to go for a website designer who also masquerades as a content provider. Anyone can post a welcome message, pictures, and other basic information, but the battle is won with good strategic content (yes, this is a competitive battle). A pretty design will not overcome the internet demand and the visitor’s appetite for relevant content.

Don’t be intimidated: Many small practice managers look at what their larger competitors are doing on the web and draw the conclusion they can’t afford to compete. If that’s you, here’s the good news – most of the online applications you will need are readily available and affordable. If you can’t afford or don’t want to lay out the cash to purchase a system, consider licensing with an option to buy. Make sure you partner with a strategic web content provider who not only has a track record for generating and qualifying patient leads in your field, but also integrates the concepts into your offline materials as well.

David and Trent can be reached through their website PTreferralMachine.com, on their blog PTRMblog.com, or at either of their offices in the US or Canada. US – 90 Altons Lane, East Falmouth, MA 02536, 774-255-1125. Canada – 26 Sienna Bay SW, Calgary, AB T3H 2C8, 403-510-7051. Email info@PTreferralMachine.com

It was sometime in 2004 when I met an entrepreneur/physical therapist named Jeff Hathaway in Liverpool, NY. Jeff was my first PT client, and he told me he wanted to market something called neuropathy care for a clinic in Cortland, NY, a town of about 20,000 people. I didn’t know what neuropathy was, so Jeff explained, and I immediately grew very skeptical.

No way will this work, I thought. Why? As a marketer, one of the first things I do is think about the potential audience size. So who in Cortland would care about diagnosis and treatment of neuropathy? We are talking about mostly seniors, with diabetes and neuropathy symptoms, (a slice-of-a-slice-of-a-slice target market). In a small town of 20,000 with 13% seniors 65 years or older, and 19% of those with diabetes, and maybe 25% of those symptomatic, we were talking about a potential audience of 125 people.

“Jeff, are you crazy?

We didn’t have those numbers at the time, but we had a pretty good idea that the target audience was pretty small. We produced a radio ad and a basic 24 spot test schedule that cost $850, and to our surprise we had 11 people call.

Think about that.

If you are one of those PTs who say they don’t like neuropathy patients, so who cares, you miss the point entirely. The point is what we learned – 11 patient calls out of a total market potential of an estimated 125, from one burst of radio on a single station! Is that luck or real strategic marketing success?

Here’s the case for strategic success, not luck.

  • People with neuropathy suffer greatly. They describe the symptoms as almost torturous. This creates a high level of motivation to chase down and learn more about any solution option presented.
  • Treatment options are limited and physicians usually prescribe expensive drug therapy that isn’t effective and has negative side effects.
  • No one is offering (marketing) a specific solution option for neuropathy care that uses a low risk offer for more educational information about treatment options for relieving the symptoms.

The underlined phrases in the points above are the essential ingredients for strategic marketing of any PT treatment program that can dominate. If you can identify similar opportunities and execute the marketing efficiently, you can literally dominate your competition and create a patient-generating machine. Some examples of “ailment” strategies include post-surgical rehab, sports injuries, balance and dizziness, fall risk assessment and prevention planning, chronic pain, back pain, and pretty much any ailment you can think of. You just need to understand how to create and execute the strategy.
Sign up for a free 60 minute PT Marketing Strategy Session.

If this is possible in such a small community like Cortland, imagine the potential in most markets. Any “ailment” or physical problem can be powerfully marketed with the right strategic system.  It does require experience and expertise to pull this off on your own, and your chances for success will be greatly increased if you engage a marketing services provider who understands PT marketing and how to implement a complete strategic system, quickly and affordably.
Read the 3 Critical Requirements To Actually Execute Good Marketing

PT Referral Machine is a complete resource for planning and executing Fortune 500-Style marketing systems on a small business budget.
See our programs and pricing here.

Looking for a complete turnkey marketing solution for neuropathy care or other special ailment treatment program? Call David directly at 774-255-1125 to learn more about a special opportunity for an exclusive in your market.

Have general questions about our PT marketing industry solution?
Visit our FAQ page.

This article on Google’s new Panda and Penguin algorithms explains why content and engaging people is more important than tricks for SEO. http://www.fastcompany.com/3000283/seo-isnt-what-you-think-it

Introducing:
The PT Referral Machine $189 90-Minute Power Writing Workshop
 (90 minutes is all it takes to show you the same tested method we have refined over 8 years of trial and error spurring better and better physican response – really).
Anyone who is familiar with our practice growth strategies will tell you that we recommend consistant, quality communications with consumers, patients, and other professionals. And when implementing our program, after launching the website and patient educational packets, one of the first outbound campaigns is our Physician Executive Letter series. That’s why we created this workshop – it’s usually the first line of attack for everyone.
Our new Power Writing Workshop is for those who want to actually learn a specific method for creating executive communications that generate response and produce measurable return on investment.
In addition to teaching tested methods and providing writing filter tools, the 90 minute online workshop exposes common misconceptions about what physicians will or will not read, and teaches you how to use tested communication strategies to influence referral patterns. The basic principles you will learn apply to all your other marketing as well. To learn more about the workshop and/or register, visit http://ptreferralmachine.com/power_writing.
Last week’s article talked about some fundamental principles to help provide some perspective on the business benefits of physician letters, and some of you suggested that we provide more “How To” information on this topic.

More “How To” posts on physician letters from our blog library:

  1. Why Letters From PTs Are Now Read By More Physicians
  2. Physicians’ Waiting Rooms – A Great Place To Begin Capturing The Attention Of Your Prospective Patients
  3. The New Frontier In Practice Management For Physical Therapists et al
  4. The 4 Crummiest Physician Letters We’ve Ever Seen (We Hope They Don’t Look Familiar)
  5. 3 Simple Steps To Generating Physician Letters That Actually Produce Response
  6. Getting Traction With Key Physician Referral Sources
  7. How To Make Physician Letters Actually Generate PT Referrals
  8. Good Materials That Help Physicians

 

Executive Letters From Physical Therapists Now Reach More Physicians

Thanks to technology, snail mail provides a better opportunity to be noticed

 

The number one objection (false) to spending money on physician referral letters is that they don’t get read, or even opened. And even if that were true, this may be the time to reevaluate that. Thanks to digital technology, the volume of traditional mail has dropped considerably, making it easier to reach key staff in a physician’s office.
But having a better chance to bust through the mail clutter isn’t enough to actually produce results and influence referral patterns. To make money with your direct mail to physicians you need strategic content – not creative – that is engaging, educational, and that provides practical solutions to everyday problems. If you can provide that type of content, then you train your readers to read your mail. If you can’t, then you train them to toss it.

What Physicians Will Read And What Gets Tossed

What Gets Tossed: Letters that appear to have no clinical relevance, bury key ideas in the text, or come across as a self-serving sales pitch.

What They Will Read: Problem solving information (about their problem, not yours) that is easy to scan, clinically relevant, and holds the promise of something helpful to them, not simply another plea for referrals.

Physicians are no different than any other business person. They are constantly scanning their environment for solutions to everyday problems. Their problems create opportunities for you to be heard if you have something important to say.  If your letter does not immediately seem to help solve one of their problems, then it gets tossed.  It’s that simple – no need to over-think it.

AnchorIs it really true that the letter should be limited to just a paragraph or two, and no longer than one page?

NO! Don’t worry about the length of the letter, worry about the formatting, flow, and the total Power Level of your message following the results formula you will learn below.

A COMMON MISCONCEPTION is that anything more than a few paragraphs or a single page will not get read. But think of it this way, when you receive valuable information about a solution option to a problem you’ve been experiencing, do you really judge it by its length? Have you ever received that kind of “I’ve been looking for this” information and said to yourself, “Boy, that’s really timely and helpful stuff, but it’s more than a page, so I’ll just toss it away and wait for another letter that keeps it to one page.” Of course not. That would make no sense. But the point is this: If your good ideas and concepts don’t easily shine through without making the reader labor, then the letter will likely get tossed.

Consultants that recommend the “keep it short or it won’t get read” philosophy are correct in one sense: When your information is not that compelling or valuable, the reader will only invest a moment in reading before giving up. This common “keep it short” principle should be restated as follows: Your reader will give you an instant to start building a compelling problem solving case, so make sure you use that moment well.

Finally! A Way To Know If Your Physician Letters Will Get Results Before You Even Put Them In The Mail

The Results Formula –
3 Elements For Your Letters and Other Strategic Communications:

Element 1: Interrupt & Engage. Use powerful headlines and sub headlines to expose the problem and give the promise of more educational problem solving information to come. The most effective headlines tap into the emotion of curiosity and self interest, that’s why focusing on problems in your headline or subject line is so compelling. Everyone is interested in solving their problems, and they are curious about any solution. Good headlines suck the reader in.  If you have read to this point, chances are our “Why letters from PTs are now read by more physicians” headline poked your brain on a practical, problem-solving level. You then scanned for additional clarifying information, and quickly found it with simple formatting techniques like bold text, underlines, and indents. Spend as much time or more on creating your feature headline as you do writing the letter.

Element 2: Educate By Case Building. Body copy, text, and other “showables” build a logical case that helps the reader draw a conclusion about your solution option. Physicians and staff are judging you like a jury judges an attorney’s case. Does your letter demonstrate special expertise? How does your information compare to that provided by other “similar” solution providers? Your reader can only compare based on what you teach them in your communication. Building a strong case using charts, graphs, tables, and other compelling information positions you as the expert.  Use headings and formatting that helps the reader get the logical flow by simply scanning.

Element 3: Offer and Call To Action. In addition to your invitation for qualified referrals, give your readers other ways to take next steps in learning more about your particular problem-solving process. Most executive letters end by simply saying, “Give us a call with any questions.” This kind of offer is self evident, and lacks the power to spur immediate action. Your offer should include more resources for learning about what you do and how you do it. Your offers need to build confidence in your expertise. Your offer should be formatted and set off from the body copy so it will be scanned even if the body copy is not read. The exception to this would be a “concealed offer” designed to appeal only to the most highly qualified, eager readers.

AnchorRed Sharpie Time: See How We Apply The Results Formula To 2 Of The Crummiest Letters We’ve Ever Seen, And Then Try It Yourself On 2 More.

AnchorSee the 4 Crummiest Letters Now and How We Rip 2 Of Them Apart With The Results Formula And Score Their Power Level (You Can Rip Apart The Other 2).

Register for a 90 minute Writing Workshop, get expert advice, and see examples of KILLER letters that get results. Register here.

 

AnchorTips For Getting Started Using The Results Formula On Your Own:

1)      Pick an expertise to market where you excel. If you are good at what you do, and there is a market for your solution, running this formula gets outstanding, consistent results.

2)      Create 50 headlines and sub-headlines that expose the problem and promise a solution from your reader’s perspective. You will need lots of headlines to form the basis of your strategic campaign.

3)      Create several valuable “offers” for more ways to learn about the benefits of what you do. Make sure the offers have a memorable marketing “handle.”

4)      Gather compelling evidence that can be used to build a case in your body copy.

5)      Write the letter making sure to place and format each Element for optimum scanability and readability.

6)      Test, Test, Test. Each element of the formula can be tested, but pay particular attention to the headlines and offers. Testing can be done effectively with little or no extra investment.

Finally! A Way To Know If Your Physician Letters Will Get Results Before You Even Put Them In The Mail

The Results Formula – 3 Elements For Your Letters and Other Strategic Communications:

 

Element 1: Interrupt & Engage. Use powerful headlines and sub headlines to expose the problem and give the promise of more educational problem solving information to come. The most effective headlines tap into the emotion of curiosity and self interest, that’s why focusing on problems in your headline or subject line is so compelling. Everyone is interested in solving their problems, and they are curious about any solution. Good headlines suck the reader in.  If you have read to this point, chances are our “Why letters from PTs are now read by more physicians” headline poked your brain on a practical, problem-solving level. You then scanned for additional clarifying information, and quickly found it with simple formatting techniques like bold text, underlines, and indents. Spend as much time or more on creating your feature headline as you do writing the letter.

 

Element 2: Educate By Case Building. Body copy, text, and other “showables” build a logical case that helps the reader draw a conclusion about your solution option. Physicians and staff are judging you like a jury judges an attorney’s case. Does your letter demonstrate special expertise? How does your information compare to that provided by other “similar” solution providers? Your reader can only compare based on what you teach them in your communication. Building a strong case using charts, graphs, tables, and other compelling information positions you as the expert.  Use headings and formatting that helps the reader get the logical flow by simply scanning.

 

Element 3: Offer and Call To Action. In addition to your invitation for qualified referrals, give your readers other ways to take next steps in learning more about your particular problem-solving process. Most executive letters end by simply saying, “Give us a call with any questions.” This kind of offer is self evident, and lacks the power to spur immediate action. Your offer should include more resources for learning about what you do and how you do it. Your offers need to build confidence in your expertise. Your offer should be formatted and set off from the body copy so it will be scanned even if the body copy is not read. The exception to this would be a “concealed offer” designed to appeal only to the most highly qualified, eager readers.

 

AnchorRed Sharpie Time: See How We Apply The Results Formula To 2 Of The Crummiest Letters We’ve Ever Seen, And Then Try It Yourself On 2 More.

AnchorSee the 4 Crummiest Letters Now and How We Rip 2 Of Them Apart With The Results Formula And Score Their Power Level (You Can Rip Apart The Other 2).

Register for a 90 minute Writing Workshop, get expert advice, and see examples of KILLER letters that get results. Register here.

AnchorTips For Getting Started Using The Results Formula On Your Own:

1)      Pick an expertise to market where you excel. If you are good at what you do, and there is a market for your solution, running this formula gets outstanding, consistent results.

2)      Create 50 headlines and sub-headlines that expose the problem and promise a solution from your reader’s perspective. You will need lots of headlines to form the basis of your strategic campaign.

3)      Create several valuable “offers” for more ways to learn about the benefits of what you do. Make sure the offers have a memorable marketing “handle.”

4)      Gather compelling evidence that can be used to build a case in your body copy.

5)      Write the letter making sure to place and format each Element for optimum scanability and readability.

6)      Test, Test, Test. Each element of the formula can be tested, but pay particular attention to the headlines and offers. Testing can be done effectively with little or no extra investment.

In the last Business Corner post, we talked about how to turn your special physical therapy knowledge and training into a competitive advantage by communicating your special approach to assessment and treatment in the marketplace. We looked at a quick example, and introduced the idea of featuring offers for additional educational information through your website and information packets. In today’s post, we will take another example, the physician’s waiting room, and show how to make it a continuous source of potential new patients.

 

To begin with, it’s helpful to think about the typical conversation between physician and patient. How does that “private” conversation go, and how does it impact YOU? Will the physician recommend physical therapy, and if so, what kind of information will the physician offer on the fly?

 

For the physician, taking as much time as you would want to explain the benefit of physical therapy to each patient is probably not going to happen. Physicians will be short on time, and explanations about treatment options or how to select the right Physical Therapist are routinely reduced to, “Where do you work, and where do you live?” No new insights there, but how do you as a PT turn this age-old problem into an opportunity?

 

A good place to start is to do what you’re supposed to do, and provide educational materials (marketing) that patients actuallywant, and physicians actually use. If you can accomplish that, then you can be in hundreds of waiting rooms all at the same time, and capture the attention of prospective patients via your marketing materials. When done properly, these materials will position YOU as the expert as well as the standard bearer. These materials should:

  1. Educate about the basics,
  2. Review treatment options, and
  3. Provide standards for comparison.

The idea is to teach prospective patients enough so that they feel more in control of their choices. Once prospects feel more in control, then they seek a way to take the next step in the process, YOUR PROCESS. This is no different than what the drug companies do. They detailed information on how their drugs work, when to use them, when not to use them, and cap it off with free samples. As a physical therapist, when you understand how powerful this strategy is, you can use your EXPERT knowledge as a solid foundation to make this happen.

 

Take a minute now to look at a set of sample materials on our sample set page, www.PTreferralMachine.com/SampleSet. When offered in a compelling way to the physician, these kinds of materials will become a welcome fixture in many physician waiting rooms.  We’ve all been in waiting rooms that have displays of literature on various topics. The waiting room is the perfect point of contact to place your material, but remember, first you must have something physicians actually want to hand out, and that prospective patients actually want to use.

 

Here’s an example of what I mean from one of my last doctor visits. I was picking out a magazine to read in the waiting room, and while sifting through the pile, I noticed a brochure about acne treatment. Since I have four teenagers, and acne was part of our current set of problems, I picked it up and learned about a special light therapy used for acne. As a health care marketer, I was reminded how really simple and effective this is. Almost every prospective patient will wait around at their doctor’s office, looking for something to read, and that’s a perfect opportunity to provide helpful information on treatment options. If they trust their doctor (which most people do), then the fact that the physician selected that material and placed it in his or her waiting room means they probably endorse it. Now, do you think a significant percentage of people LOOKING for something to read at the doctor’s office will have, or know someone who has, back, neck, or leg pain? OF COURSE! It doesn’t get much easier than that, does it?

 

But the marketing job isn’t done yet. You still have the job of “closing the deal.” Good marketing spurs the audience to take some action.  Once we’ve done the hard work of getting the material into waiting rooms, then what? The informational brochure or booklet needs an obvious call to action. With my acne experience, there was only one brochure laid out, it didn’t say TAKE ME I’M FREE, it had no coupon to offer a FREE screening or trial, no website resources, and no free ANYTHING I could just take and stuff in my pocket.  So I just left the brochure on the table.  The point here is that after getting your material into the waiting room, you still have the job of capturing prospective patients into YOUR marketing and booking system. In the acne brochure, the chances of me taking the next step would have increased EXPONENTIALLY if I was offered an appropriate call to action. Crafting effective offers or calls to action takes experience. Take this article for example; can you spot all the different calls to action (offers)?

 

That “call to action” can be the critical tool that keeps the education and trial process going. In addition, your call to action provides you with a way to measure direct response along with the appeal of your message. After seeing the sample set at www.PTreferralMachine.com/SampleSet, you should get a better idea of how your marketing material can be set up to include a variety of attractive offers. Usually, as the sample set shows, this requires a series of materials that all tie together as a system.

 

According to the Bureau of Labor Statistics, demand for physical therapy and rehabilitation services is growing annually at double-digit rates. While total employment for the 10-year period 2010-2020 is projected to grow at 14%, physical therapy jobs will grow at 39%.

Some providers are keeping pace with the growing demand while others are not. If your numbers are down, the good news is that this can probably be fixed; and if your numbers are trending up, the time is ripe for using strategic marketing strategies to fuel expansion.

Even if your concerned about the impact of uncertainty in the industry such as the impact of emerging Accountable Care Organizations, a competitive marketing strategy for today will position your business well for whatever the future may bring. Well-run marketing operations provide your company with the most efficient tool to systematically educate consumers and referral sources about your special expertise.  That’s the thing about professionally managed marketing operations – since the purpose is to produce customers, the business value is fortified regardless of future trends.

Anchor8 Marketing Essentials For Physical Therapists

Today’s PT practice (or any healthcare provider) needs to consider 8 essentials to produce measurable ROI with their marketing budget:

  1. Competitive Intelligence
  2. Strategic and Tactical Marketing Plan
  3. Website with strategic content managed and optimized for local search
  4. Physican marketing materials
  5. Advertising Plan
  6. Graphic design and copywriting
  7. Referral Marketing System
  8. Professionally trained marketing support or staff

Most businesses use many different vendors for these services, and usually without a coordinated plan. In today’s world this old-school approach is way to expensive and too hard for most providers to manage. For a single location, using the old-school approach, just the marketing staff alone will be a budget-breaker. But what if you could get all 8 essentials for less than $1,000 a month, manage it in less than 2 hours a month, with a guaranteed ROI?

If that sounds impossible, schedule a live 60-minute webinar and see the strategies and systems that bring you Fortune 500-style marketing on a small business budget.

See the webinar schedule here.